My son is in this awful facility. For 16 days, his agonizing pain was completely ignored. His floor was covered in sticky goo. There is hair all over the floor. His call bell was stuck in the bed frame for at least 2 days. I mentioned it, but nothing was done until I informed them this is illegal. My son is just left laying in bed. His pain is ignored. He is 6’3″ and they allow him to be slumped down in the bed. He was given a nicotine patch because he said he smokes a pack of cigarettes a day. He also says he is trying to stop a train from running away, and thinks he is in different countries. It took a week of demands to have that patch removed. I was told various lies regarding this patch. They tried to put the blame on the hospital he was at before being put in this facility. I cannot get a straight answer from anyone. I just get stupid looks and lies. My son has been out of bed once in 17 days. His glasses are constantly out of his reach. The neglect is atrocious. Nobody cares because he is on medi-cal. I called the ombudsman and we will be having a meeting with the staff. I would avoid this place like the plague if you have a choice.

over loaded with patients and understaffed. activities are amazing and the nurses are very helpful and bryan is the best cna, samantha chavez is amazing and very soft spoken and very kind. therapy is good but only for a short time

I can’t say enough about the care and compassion the team at Palomar Heights showed my mother during her stay. From day one, it was clear that patient care here isn’t just a priority — it’s part of the culture. Kalany (morning shift) and Daniel (afternoon shift) both stood out for their authenticity, professionalism, and genuine passion for caring for others. Their energy reflects a standard that’s clearly shared across the entire staff. Every interaction I witnessed reflected kindness, consistency, and a deep respect for patients. As I begin my undergraduate studies in Business Management (Organizations track) at Cal State San Marcos, I couldn’t help but notice how rare it is to see such a strong, positive culture consistently carried out at every level of an organization. Most importantly, every time I left, I had complete peace of mind knowing my mom was in good hands — and that means everything. Thank you to the entire team at Palomar Heights. Your work truly matters.

not a great experience signing in that soured my visit but the place is very well maintained

I would not wish this place on my worst enemy. Grandmother was sent there for rehab, and aside from the 15 minutes of PT and 15 minutes of OT she was either kept in a chair or bed the entire time. Three people to a room, it smelled and honestly management could not get their act together. Worst part was, two hours after arriving they lost her hearing aid, and magically two and a half weeks later it showed up. They said it was found in her dresser drawer which had extensively been searched prior to this by myself and two others. DO NOT PUT YOUR LOVED ONES THERE.

The only reason why they are getting one star it’s because it’s not allowing me to put 1/2 or even 1/4 of a star which is what this place deserves for the way they treat our loved ones. All the staff in this facility (Nurses and administrators) don’t care about how our family feels ever. They never pay attention to our loved ones. My family had to take our family members out of this hell hole because he was ignored for hours while he was in excruciating pain. He was ignored for hours by incompetent, insensitive, heartless staff. I will never recommend this place to anyone unless you want your family to suffer.

Palomar Heights Post-Acute took such great care of my family member. The staff were kind, attentive, and always made us feel comfortable and supported. The building is clean and welcoming, and the therapy team really helped with recovery in a way that felt personal and encouraging. You can tell the people here genuinely care about what they do. I’d absolutely recommend Palomar Heights to anyone looking for quality post-acute care. The administrator Skyler was really really really really really really nice!

Admin was a really really really really really nice guy 👍

All employees are very helpful and positive.I wanted to coms add more info to my review. All the staff nurses, CNAS and OT/PT were all very helpful and caring. Samantha helped when I got my clothes she put my initials and room# on them. She was always pleasant and we had good times especially when she would sometimes get help from Elizabeth. I liked putting my 2 cents in when they were talking. I was there 4 months so you get attached to some people I miss so many. Marytess, Catalina, Alina, Kelly, Marsha, Desiree the med nurses. CNAS, Jessy, Gabriel, Jesica, Raquel, Kalany, Arlet, Bryan, Isabelle. Last but not least my Physical therapy family. Marcello, Melanie, Doug, Clarissa, Ruben, Amanda .I almost forgot Rudy. That’s what happens when you get old and also have brain surgery to correct your brain bleed cuz you fell out of bed broke your femur and hit your head.

I found the staff to be, not only friendly, but attentive and accommodating… even with the more high maintenance patients…. They were always, cheerful, patient and informative, while guiding you through the day. Making sure that you are getting the most out of your stay and the care that each individual needs… I am happy to be going home, but if I ever find myself needing special care again, I would want to come back and spend that time with all of you… So I just wanted to say : Thank you to all the staff, I appreciate you and would recommend you to all and anyone.

Staffing was excellent and they really care.

This facility really has, not only the care, but also the appeal of a 5 star building. The remodel looks great.

“I am so impressed with the entire new experience at Palomar Heights.The staff is incredibly friendly and helpful, and the facility is very clean and comfortable. The new management addresses any questions or concerns from the patients.

Palomar Heights Post Acute is like a second home to me. I enjoy my time here and appreciate the staff.

The staff at Palomar Heights makes me feel at home. They have fun activities and keep the community involved.

The improvements from landscaping and the facility itself have made this place look beautiful. The staff is amazing and mindful of the patients.

I’ve been a patient here, and I can say the people here are marvellous. Their patiences and kindness helped me to where I need be. They’ve helped walk, when I couldn’t walk and I’m grateful for them. I love all of them, thank God for them.