My son is in this awful facility. For 16 days, his agonizing pain was completely ignored. His floor was covered in sticky goo. There is hair all over the floor. His call bell was stuck in the bed frame for at least 2 days. I mentioned it, but nothing was done until I informed them this is illegal. My son is just left laying in bed. His pain is ignored. He is 6’3″ and they allow him to be slumped down in the bed. He was given a nicotine patch because he said he smokes a pack of cigarettes a day. He also says he is trying to stop a train from running away, and thinks he is in different countries. It took a week of demands to have that patch removed. I was told various lies regarding this patch. They tried to put the blame on the hospital he was at before being put in this facility. I cannot get a straight answer from anyone. I just get stupid looks and lies. My son has been out of bed once in 17 days. His glasses are constantly out of his reach. The neglect is atrocious. Nobody cares because he is on medi-cal. I called the ombudsman and we will be having a meeting with the staff. I would avoid this place like the plague if you have a choice.

over loaded with patients and understaffed. activities are amazing and the nurses are very helpful and bryan is the best cna, samantha chavez is amazing and very soft spoken and very kind. therapy is good but only for a short time

I can’t say enough about the care and compassion the team at Palomar Heights showed my mother during her stay. From day one, it was clear that patient care here isn’t just a priority — it’s part of the culture. Kalany (morning shift) and Daniel (afternoon shift) both stood out for their authenticity, professionalism, and genuine passion for caring for others. Their energy reflects a standard that’s clearly shared across the entire staff. Every interaction I witnessed reflected kindness, consistency, and a deep respect for patients. As I begin my undergraduate studies in Business Management (Organizations track) at Cal State San Marcos, I couldn’t help but notice how rare it is to see such a strong, positive culture consistently carried out at every level of an organization. Most importantly, every time I left, I had complete peace of mind knowing my mom was in good hands — and that means everything. Thank you to the entire team at Palomar Heights. Your work truly matters.